FAQ

CSI offers a broad range of cleaning services, including professional steam cleaning, carpet, upholstery, tile & grout – as well as housekeeping/maid services, window washing, pressure washing, shower & glass refresh and more.

Housekeeping services are priced by the hour and professional steam cleaning services are all priced at standard rates which may be updated from time to time.

There are many factors in determining how long it will take to clean a home, such as how dirty it is, how large it is, and how much cleaning you want done. More importantly, we want to make sure we identify your specific needs and make sure the work that is done is stellar.

Yes, our company is licensed and insured. Moreover, all of our employees undergo background checks, earn good wages and company benefits.

No, we clean homes all the time without the owner on site and are comfortable accessing your location in a safe and timely manner.

For housekeeping services, most of the requirements will be addressed during your estimate.

Yes, we bring all our own cleaning supplies. For short-term rental owners, we are also able to provide toiletries and supplies for your guests for a small fee.

The average location requires between 2 to 4 hours to clean, although this may depend on how much work is required and how many cleaners are assigned to your job.

We have team leaders on every job who are trained on our quality standards to ensure you are satisfied with the quality of your work. And if ever anything is not up to your satisfaction, we always come back to address your needs.

We require a 50% deposit to book your cleaning service. When you approve your quote, you must provide a credit card – which will be charged 50% of the total price quoted. The balance of your payment will be collected when your work is completed.

We have a 72-hour cancellation policy. If you cancel within this timeframe, your deposit will be credited towards your re-scheduled job. You have 90 days to reschedule your appointment or forfeit your deposit. Jobs that are not rescheduled within 90 days are not eligible for a deposit refund.

All work is final and no refunds will be issued once your work is completed.

Of course! We offer one-time deep cleans as well as recurring housekeeping services.

Yes, we do whatever it takes (within reason!) to leave our customers happy with the outcome of our work.

Yes, CSI doesn’t use any toxic products that would be harmful to children or pets.

We accept major credit cards, checks, and cash.

Yes, we will make every effort to staff your cleaning with your preferred housekeepers.

Yes, we are happy to supply cleaning kits and toiletries upon request for a small fee.

Yes, no one is hired without a thorough background check.

Click here to view a comparison between standard and deep cleans. Note that these tasks may be adjusted as part of your custom quote.

Up to you! Most of our clients want cleans every 2 to 4 weeks, but short-term rental owners may need cleaning services on one unit several times per month.

We offer cleaning services Monday through Friday from 8am to 5pm, although we do make exceptions to clean during nights and weekends.

Housekeeping is available 7 days/week from 8am to 5pm.

We already have hundreds of five-star cleaning reviews on platforms like Google, Facebook, Yelp and more – feel free to add yours anytime!

Please allow a two-hour window for your appointment as we will arrive up to one hour BEFORE or AFTER your scheduled time – unless you are scheduled for our first stop, which should be punctual.

For insurance purposes and to ensure quality of service, we reserve the right to take photos or video footage of the areas we are cleaning. We will avoid capturing imagery of any of your personal items as much as possible.

Please note that some stains are permanent and may be impossible to remove. We will apply our professional products, equipment, and expertise to every job - but we do cleaning work to remove dirt and improve appearance, not restoration or replacement that leaves items looking brand new.

Some furniture and area rug cleaning may require a damage waiver for us to clean. And while it is unlikely, we reserve the right to decline service on an item if we are concerned about possible damage or feel our treatments won’t be effective.

We cannot be responsible for any pre-existing damage, ripples, seams, or traffic wear patterns that aren't able to be removed from carpet or upholstery. Upholstery may also loosen slightly during cleaning.

We use deionized water cleaning equipment that may leave small amounts of water behind, which will dry with no residue. We cannot be held responsible for broken or damaged windows and screens and reserve the right to refuse service on some windows, as necessary. We MUST be allowed into the house to perform our window services.

We do not work with or perform any of the following tasks:

• Pet Waste
• Biohazard
• Black Mold
• Mildew
• MDF
• Silicone Caulk
• Cleaning above the reach of an 8-foot ladder
• Care for pets and/or children
• Shopping or errands
• Permanent Stains
• Yardwork

• To prepare for our arrival, clear as much floor space as possible so we can access all areas. If the carpet is very dirty, please vacuum prior to our arrival.
• Remove or stow loose and/or breakable items, such as lamps, glass, ceramic, art, valuables, etc.
• We do not move electronics or items plugged into walls, as this may cause damage to outlets, wiring, or the electronic device itself.
• We will move smaller furniture as needed, but cannot move large, heavy items such as beds, dressers, cabinets, sectionals, etc. If you absolutely need a large item moved, be sure to notify us in advance so we can send extra help – please note that there is an additional charge for this service.
• While we use industrial-strength, truck-mounted equipment that will remove most visible stains, be aware that permanent stains and/or embedded animal urine, dirt on carpet or upholstery may not be able to be completely removed with our process.
• If urine or stains have been absorbed into the carpet base or padding underneath, they may reappear after we complete our cleaning. Please notify us in advance if you have any stains or spills that require special attention and we will do our best to address them.
• We may adjust pricing upon project completion to properly reflect the work that was performed (with your approval) by our team.
• Some furniture and area rug cleaning may require a damage waiver for us to clean. Oversized, white and/or heavily-soiled furniture subject to additional charges. And while it is unlikely, we reserve the right to decline service on an item if we are concerned about possible damage or feel our treatments won’t be effective.
• We cannot be responsible for any pre-existing damage, ripples, seams, or traffic wear patterns that aren't able to be removed from carpet or upholstery. Upholstery may also loosen slightly during cleaning.
• If you have MDF or other composite baseboards, please notify us in advance so we can take precautions to prevent damage. However, we cannot be held responsible for any water or fluids absorbed into composite flooring.

The steps above are for the safety of you, your home, and your furnishings…as well as the safety of our crew…and we appreciate your cooperation and understanding.